Papworth Surgery

Update on appointment availability 14/06/22

I am sorry to say that demand for appointments is still outstripping appointment availability.

We have two receptionists on the phones all day every day, and three on a Monday morning, but unfortunately there is often still a long wait to get your call answered as patient queries are not always quick to resolve. The phones ring constantly from the minute we open to the minute we close.

We release appointments twice a day for medically urgent problems. If you want a morning appointment please call at 8.30am. If you want an afternoon appointment please call at 1.30pm. Please be aware that we have a limited number of appointments released each day so it is first come first served.

If your problem is not medically urgent, please ask the receptionist to look at a pre-bookable appointment which we may be able to offer you for a week or two ahead.

We do appreciate how frustrating the current situation is and we can only apologise for the problems in getting everybody seen in a timely manner.

We have our appointment system constantly under review and can only hope that things improve soon.

Thank you for your understanding.

Alexandra Mackenzie – Practice Manager