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Important Notices
Communicating with Doctors
We are not able to forward emails or letters onto the Drs regarding medical matters. You will need to contact the surgery to make an appointment with either the nurse or a Dr.
If your problem is not urgent, please telephone reception from 8:30am onwards and ask for a routine appointment.
If your problem is urgent or you just want to update us on information pertinent to your health, you will need to access our online Triage system. Please go to our website, papworthsurgery.nhs.uk and go to where it says ‘Submit a new request’. You can either request an appointment for a medical issue, or click on ‘Admin Query’ if you just want to update us with some information.
The Triage system opens at 8am every weekday morning and closes when we are at capacity.
If you do not have access to the internet please telephone reception at 8:30am who can complete the triage form for you.
Nurse appointments can be made in the same way as previously, by phoning the surgery.
The Drs have full clinics every day and do not have the capacity to start answering letters and emails.
Primarily though, it is not safe practice as documents and emails could easily go missing or sit in someone’s inbox for some time if they are on holiday or off sick.
Thanks for your understanding.
Papworth Surgery
Click here for information about contacting us online
You can contact us about making an On The Day Appointment or an administrative issue by clicking HERE.
This short online form is the quickest and simplest way for the majority of our patients to access our team for assistance. Our phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
If you would like any help with the request form you are more than welcome to contact reception who will be willing to help.
Should you require a routine GP appointment please ring the Surgery on 01480 830888
Important
All requests received before 12pm will be reviewed on the same working day by our duty team. A normal appointment lasts for 10 minutes, so one problem per appointment please.
If you are seriously unwell, call 111 or 999.
The submitted forms will only be read during office hours.
The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.
They will not be read Monday-Friday between the hours of 1200 – 0800.
Important information about Weight Loss Injections such as Mounjaro and Contraceptive pills and HRT tablets
